You get the issue, the options, and the tradeoffs without a cloud of jargon.
Delaware managed technology
Technology that works as hard as you do.
Practical IT support, solid networks, and straight answers for Delaware businesses. No layers of sales talk. Just experienced help from a team who knows the work.
The Henschel standard
Measure twice. Fix it right.
Technology should make the business steadier. Every recommendation starts with how your people actually work.
Documented systems, labeled connections, and infrastructure the next technician can understand.
We build around reliability, maintainability, and what your business will need next.
Services
The essentials, handled.
A dependable technical team for the systems behind your day-to-day work.
Managed IT
Ongoing care for workstations, servers, Microsoft 365, vendors, updates, and the loose ends that eat up your day. We keep the environment organized and accountable.
Network infrastructure
Switching, wireless, firewalls, cabling strategy, multi-building connectivity, and new-site deployments—planned, installed, labeled, and tested.
Cybersecurity
Layered protection sized to your operation: access controls, endpoint safeguards, backups, practical policy, and a clear plan for the day something goes wrong.
Help desk
A real place for your team to go when the printer stops, the login fails, or an application gets in the way. Calm troubleshooting and clear follow-through.
Technology stack
Proven names. One accountable team.
We resell, deploy, configure, and support the platforms behind dependable business technology—from the cloud to the rack.
Cloud & productivityCybersecurityNetworksServers & devicesVirtualizationPower protectionVoice
Product selection is based on fit, lifecycle, and supportability—not a one-brand-fits-all playbook.
Industries
Support shaped around the shop.
Different businesses fail in different ways. We learn the workflow first, then build around it.
Law firms
Protect confidential work, keep case systems accessible, and make remote access dependable.
See IT for law firms →Veterinary practices
Keep clinical, front-desk, imaging, and treatment-area technology working together.
See veterinary IT →Industrial
Strong plant networks, segmented systems, and infrastructure that can take a real working environment.
See industrial IT →Agriculture
Extend reliable connectivity to offices, barns, outbuildings, irrigation controls, and field operations.
See agriculture IT →Property management
Building-wide WiFi, cameras, and access control for the portfolio — plus discounted IT for every tenant in the building.
See property management IT →Pop Up IT
Festivals, rallies, shows, weddings, and gatherings — full event IT and WiFi that sets up fast and disappears clean.
See Pop Up IT →Sound & AV
Conference rooms, churches, and venues — sound, displays, cameras, and streaming that just works.
See sound & AV →Dental practices
Operatory, imaging, front-desk, and practice-management tech that keeps the schedule intact.
See dental IT →Real estate
Agents and brokers who sell from their phones — plus the office tech behind every closing.
See real estate IT →Law firms
Keep the practice moving. Keep client work protected.
A law firm cannot wait on unreliable access, mystery outages, or a vendor blame game. We keep the underlying systems understandable and supportable.
01
Secure accessPractical controls for identity, devices, email, remote work, and shared files.
02
ContinuityBackups, recovery planning, and clear ownership when a critical system is unavailable.
03
Talk about your firm
Vendor coordinationA technical team coordinating practice software, internet, phones, printers, and building vendors.
Veterinary practices
Technology that stays out of the exam room’s way.
From reception to treatment, the practice depends on a chain of connected systems. Henschel Technologies brings years of veterinary IT experience to the full environment.
01
Practice-wide reliabilityWorkstations, wireless, printers, imaging connections, and the network they share.
02
Low-disruption supportTroubleshooting built around appointments, patient care, and a busy front desk.
03
Talk about your practice
Growth-ready infrastructureThoughtful technology planning for remodels, new locations, and expanding teams.
Industrial
Infrastructure built for the floor, not the conference room.
Plants and production sites demand thoughtful segmentation, durable coverage, and a team that understands how physical work changes the network.
01
Plant networkingSwitching, fiber, wireless coverage, firewalling, and structured handoffs across the site.
02
Clear boundariesThoughtful separation between business systems, production technology, cameras, guests, and vendors.
03
Talk about your facility
Site coordinationAn experienced project team to bring cabling, hardware, remote vendors, and the handoff together.
Agriculture
Reliable connections beyond the office walls.
Modern farm operations rely on connectivity across distance, weather, metal buildings, and equipment. We plan around the property you actually have.
01
Outbuilding connectivityPractical links and Wi-Fi coverage for barns, shops, storage, and detached work areas.
02
Connected operationsNetwork planning for irrigation technology, cameras, sensors, and office systems.
03
Talk about your operation
Maintainable designDocumented equipment and straightforward layouts that can be serviced without guesswork.
Property management
One technology partner for every building in the portfolio.
Property managers juggle tenants, vacancies, cameras, WiFi complaints, and access changes across every building. We give the whole portfolio one throat to choke — managed building wireless, cameras, and access control for the manager, with discounted IT, phones, and Fry available to every tenant.
01
Communal wirelessManaged building-wide WiFi for lobbies, common areas, and units — a billable amenity instead of a complaint line.
02
Portfolio-wide ITOne partner across every building: cameras, access control, network infrastructure, and move-in/move-out support.
03
Talk about your portfolio
Tenant advantageEvery tenant in the building gets discounted managed IT, phones, and Fry — a leasing perk that fills units.
Pop Up IT
Event IT that sets up fast and disappears clean.
Festivals, motorcycle rallies, shows, weddings, and social gatherings all run on connectivity now — ticketing, vendors, point of sale, livestreams, guests. We bring the network, the WiFi, the support, and the teardown. You run the event; we run the tech.
01
Event networksTemporary wired and wireless networks for staff, vendors, ticketing, and point of sale — designed for crowds, torn down clean.
02
Guest & vendor WiFiSegmented, high-density wireless that holds up when a thousand phones show up at once.
03
Talk about your event
On-site supportA real technician on site for setup, showtime, and teardown — so nothing technical interrupts the day.
Sound & AV
Rooms that sound like they should.
From the boardroom to the sanctuary, bad audio kills the moment. We design and install sound, displays, cameras, and streaming for conference rooms, churches, and venues — tuned, tested, and supported by one team.
01
Conference roomsDisplays, microphones, cameras, and one-touch meeting joins for rooms people actually use.
02
Churches & venuesSound, livestreaming, and stage AV designed for the room — channels, streaming, all of it.
03
Talk about your room
Installed & supportedDesigned, installed, tuned, and supported by one team — not a box of gear and a prayer.
Dental practices
Chairside tech that doesn't slow the schedule.
A dental practice runs on a tight schedule — imaging, practice management, operatory tech, and the front desk all have to work the first time. We keep the whole chain reliable and the schedule intact.
01
Operatory & imagingChairs, sensors, imaging software, and the network they share — reliable when the patient is in the chair.
02
Practice managementFront-desk systems, scheduling, billing, and patient communications that stay up.
03
Talk about your practice
Compliance-minded ITPractical safeguards for patient data, backups, and access controls.
Real estate
Tech for people who sell from their phones.
Agents and brokers live on mobile — listings, showings, contracts, closings — backed by an office that has to just work. We keep the devices, the WiFi, the CRM, and the office tech reliable, so the deal never waits on IT.
01
Agent mobilityPhones, laptops, tablets, and hotspots set up right and kept working — the office in your pocket.
02
Office & listings techWiFi, printers, conference-room displays, and CRM and email that behave on closing day.
03
Talk about your brokerage
Brokerage ITMulti-agent offices: onboarding, devices, shared systems — one partner for all of it.
Proudly serving Delaware
Local from end to end.
Based in central Delaware and serving businesses statewide—from Wilmington through Dover and Georgetown to Rehoboth, the beaches, and the towns in between.
WilmingtonMiddletownSmyrnaDoverMiltonGeorgetownMillsboroRehoboth & the beachesAll of Delaware
About
Experience without the big-company distance.
Henschel Technologies brings 30 years of Delmarva network engineering experience to every client relationship.
The work has always been the same at heart: understand the moving pieces, stay calm when they do not cooperate, and finish the job cleanly. Our team brings that steady, hands-on approach to local businesses that deserve technology professionals who know their name and their network.
Team access
Team Portal
One secure door to the systems our team uses every day. Sign in with your Henschel Technologies Microsoft account to continue.
Authorized team members
Use your Microsoft Entra ID account to open the Henschel team dashboard.
Hello
Your intranet home — everything the team needs, behind one secure sign-in.
Welcome to your first day
We’re glad you’re here.
Your first day should feel clear, organized, and personal. Open each guide, acknowledge it when you’re ready, and we’ll unlock the team dashboard when the full path is complete.
First-day progress
0 of 7 complete
Open each item before acknowledging it.
Meet Fry
Your personal AI assistant — part of the Henschel crew from day one.
What Fry is
Fry is your own AI assistant, powered by Muse — Meta's personal AI agent. Not a helpdesk bot, not a company mouthpiece: a private copilot that learns how you work and rides shotgun with you.
On day one, Fry gives you the grand tour — the portal charms, the ticket lifecycle, the handbook, the store, our values, and who to ask for what. After that, Fry is your daily copilot: the fastest way to get an answer about how we do things around here.
Get set up in minutes
- Louis sends you a Muse invite.
- Sign up at muse.ai, or grab the Muse app for iOS or Android.
- Name your assistant Fry.
- Share the starter pack with Fry and say hello.
The official starter pack
This is the Fry starter pack — the same one every new hire receives. Share it with your Fry on day one so it knows Henschel: who we are, how we work, and what we stand for. It's versioned, so when a new edition lands, hand the latest to your Fry.
Private, always
Your conversations with Fry are yours alone — nobody at Henschel, including Louis, can see your chats or manage your assistant. Ask freely.
SharePoint
Team sites & files — open the workspaces you have access to.
Tech tools
The systems the team works in every day.
OutlookWebmail
N-able N-sight RMMRemote monitoring & management
HaloPSATickets & service desk
Ticket workflowHow every ticket moves — our SOP
My AppsAll your Microsoft apps
PassportalPassword vault — coming soon
Vendors
Partner & distributor portals.
Downloads
The approved software repository — every installer the team is allowed to use.
House rule: only Louis-approved downloads live here, and each one links to the vendor's official source so you always get a clean, current copy. If it isn't listed here, don't install it — ask Louis.
Tech tips
The commands and admin hacks every Henschel tech should know by heart. Click any command to copy it.
Worth bookmarking
Team store
Swag, at-cost machines & gear, and badge replacements — for the Henschel crew only.
My orders
Your cart
Your cart is empty.
Subtotal$0.00
At-cost items are confirmed by Louis before fulfillment. No resale for 12 months — see store policy.
Check out
🎉
Order placed
Order is in. Louis gets the details and confirms at-cost pricing before anything ships.
Employee Purchase Agreement
- At-cost means at-cost. Machines and accessories are sold to you at distributor cost — for your personal and household use.
- No resale for 12 months. At-cost gear may not be resold for 12 months from purchase.
- Leaving within 12 months? The company gets first right to buy the item back at what you paid.
- Lost a badge or fob? Tell Louis immediately so the old credential is deactivated, then order the replacement here.
- At-cost prices are confirmed by Louis before your order ships — distributor pricing moves around.
- Abuse ends the privilege. Reselling at-cost gear or gaming the program revokes your store access.
- Everything arrives Christmas-wrapped. Every single order from this company to any employee ships gift-wrapped. No exceptions — it's Louis's rule.
Full agreement lives with the HR documents. These are Louis's rules — he can adjust them any time.
Commissions
3.5% of everything you sell. No caps. Paid with payroll.
Balance owed
$0.00
Payouts go out with payroll after Louis approves. Balances are tracked here until sales feed in automatically.
Commission calculator
Your cut: $0.00
Cash-out options
Here's how this works
- You sell it. Every deal gets tagged with your name in the system — that tag is what ties the sale to you.
- The client pays. Your commission triggers when the invoice is paid, not when it's sent. No pay, no commission.
- 3.5% lands here. Once QuickBooks is connected, paid invoices credit your balance automatically. Until then, Louis credits it by hand against your tagged deals.
- Cash out. Hit “Request payout” and it rides with payroll after Louis approves.
The policy
- 3.5% of all items sold
- 3.5% of all contracts offered
- Employees only. No caps.
- 5 years → profit sharing. 10 years → more. (The numbers are Louis’s call — coming soon.)
Referrals are a separate program — service credits and project time, not cash.
Reimbursements
We appreciate you going above and beyond.
The promise
No one should ever have to wait for money they lent. Reimbursements are paid back and available instantly after approval.
Submit a reimbursement
The file name goes in the email — attach the actual file in Outlook before sending.
Client bill (internal): $0.00 NEVER SHOWN TO CLIENT
The client sees one line at the billed total — never the cost or the markup.
Keep your receipts — Louis may ask. Approved reimbursements pay out instantly.
Review your email
Look it over, then send it with Outlook. It goes to reimbursements@henscheltech.com, straight to Louis.
Email copied — paste it into a new message if Outlook didn't open.
Awaiting approval
$0.00
Queued for client billing
Billable items land here. When QuickBooks is connected, approvals push the client bill automatically — until then, this queue is the handoff.
What We Sell
Everything we sell, why we sell it, and how to quote it — one source of truth.
Ask Fry
Your front door for selling — compare tiers, build a quick quote, find the right document.
Managed IT
$125 / $175 / $225 /machine/moOur bread and butter: Essential, Professional, Premium. Recurring revenue and sticky relationships — this is the core of every account.
Henschel Communications
Business phonesThe wedge. Phones get us in the door; managed IT expands the account. One throat to choke — phones, internet, and IT from one Delaware team.
Fry
$10 / $25 /user/mo$10 for managed-plan clients, $25 for everyone else. The differentiator nobody else has — an AI assistant on every client's team.
Microsoft 365 resale
$35 / $25 /user/moBusiness Premium $35, Business Standard $25. Attach it to every seat — it rides on the same bill.
Hourly & projects
$135 / $165 / $190 /hrField $135, senior $165, engineering & PM $190. After-hours 1.75× + travel, or $5,000/yr flat 24/7. Block time available.
Why we sell it this way
Phones first. A phone system touches every employee on day one — it's the fastest way to prove we're different. Once the phones are ours, the network, the computers, and the security follow. One team, one throat to choke, no finger-pointing between vendors. And we price fair — no robbery on either side.
How to sell & quote
- Lead with phones — Henschel Communications opens the door.
- Count machines and users — that's the whole qualification.
- Pick the tier — Essential, Professional, or Premium.
- Build the quote in the standard quote sheet — type quantities, the math is done for you.
- Attach the MSSA and the tier overview with every quote.
- Everyone quotes identically — never freelance the numbers. Wholesale items bill at cost × 1.30; the client sees one total.
MSSA tiers — side by side
| What's included | Essential $125 | Professional $175 | Premium $225 |
|---|---|---|---|
| 24/7 monitoring & alerting | ✓ | ✓ | ✓ |
| Patch management | ✓ | ✓ | ✓ |
| Antivirus | ✓ | ✓ | ✓ |
| Help desk support | ✓ | ✓ | ✓ |
| Remote remediation | ✓ | ✓ | ✓ |
| Data-protection backup | — | ✓ | ✓ |
| Duo MFA management | — | ✓ | ✓ |
| Monthly health reporting | — | ✓ | ✓ |
| Email security | — | — | ✓ |
| Password vault | — | — | ✓ |
| Priority support queue | — | — | ✓ |
| Quarterly strategy review | — | — | ✓ |
Announcements
Team news, newest first.
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October 1, 2026
Onboarding pilot is live
Louis, Kat, and Josh are the first through the new first-day experience — seven guides, acknowledgments, and a dashboard waiting at the end.
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October 1, 2026
Two new guides in the Onboarding folder
The MFA & account security guide and the employee handbook are now part of day one. Open them from the first-day checklist in the portal.
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October 1, 2026
Welcome to your intranet home
This portal is now the front door to team systems — SharePoint, tools, vendors, and news in one place. Make it yours with the Personalize charm.
Personalize
Make this portal yours. Your choices save on this device.
Profile photo
We use your Microsoft profile photo automatically. Prefer a different one? Upload it here.
Theme
Background
Add your own backdrop image behind the portal.
Contact
Tell us what needs attention.
A chronic network problem, a new office, a support gap, or a second opinion—we can start with a straight conversation.
Serving all of Delaware: Wilmington, Middletown, Smyrna, Dover, Milton, Georgetown, Millsboro, Rehoboth, and the beaches.